Short, practical answers to the things patients ask us most. If what you need is not here, call us on (613) 383-2234 — a person will answer.
Rescheduling or cancelling an appointment
Includes our 48-hour cancellation policy.
Getting your receipt for insurance
Download any receipt yourself, any time.
Direct billing and insurance
What we can bill, and what to check first.
Completing your intake form
Do it before you arrive — it saves appointment time.
Booking with a specific practitioner
Direct links to every practitioner.
Buying and using a package
For red light therapy and cold plunge regulars.
Making a waitlist request
Get called if an earlier slot opens up.