Plans change, we understand. Here is how to change an appointment, and what our cancellation policy is.
Our cancellation policy
We ask for 48 hours notice to cancel or reschedule.
- Inside 48 hours, the appointment may be subject to a fee of up to the full price of the service.
- There is no fee if you fill your own appointment slot, if you can find someone to take the time, that solves it for everyone.
How to change it yourself
Sign in to My Account on our booking site and open Upcoming Appointments. From there you can cancel or reschedule.
If it says “Contact to Cancel”
Appointments inside the cancellation window show Contact to Cancel instead of a cancel button. That is not an error, it means you are inside the 48-hour window and need to speak to us. Call (613) 383-2234.
Booked by mistake?
Any appointment can be cancelled online within three minutes of booking it, no questions asked.
Common questions
How much notice do you need to cancel or reschedule?
We ask for 48 hours notice. Inside 48 hours, the appointment may be subject to a fee of up to the full price of the service.
Is there any way to avoid a late cancellation fee?
Yes. There is no fee if you fill your own appointment slot. If you can find someone to take the time, that solves it for everyone.